Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern 4Pets-Store’s relationship with you in relation to this website.

The term “4Pets-Store” or “us” or “we” refers to the owner of the website whose registered office is 8 Keswick Drive, Spennymoor, County Durham, DL16 6EQ. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• We reserve the right to withdraw any Services from this Website and to edit or remove any information or content on the Website at any time.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

• Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• You may not create a link to this website from another website or document without 4Pets-Store’s prior written consent.

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Making a Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

We accept all major credit card types.

Price and Payment

• The price you pay is the price displayed in respect of the relevant goods on the website at the time we receive your order plus the delivery charge.

• Delivery charges and prices are subject to change.

• All prices displayed on our website include VAT (where applicable) at the current rate.

• While we try and ensure that all prices on our web site are accurate, errors may occur. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel an order due to an error in price and we have already received payment for the affected Goods, you will receive a full refund.

• Payment is due at the time you place your order. We use PayPal to take payment for the goods by either debit or credit card.

Liability

• We shall have no liability to you for any loss of profits, business or revenue, damage to goodwill, economic and/or other loss that was not reasonably foreseeable at the time you entered into this contract.

• Nothing in this contract shall exclude or limit our liability for death or personal injury due to our negligence, fraud and/or any of your statutory rights which may not be excluded or limited due to you acting as a consumer and/or due to any applicable law. Any provision, which would be void under any consumer protection legislation or other legislation, shall, to that extent have no force or effect. For further information about your statutory rights, please contact Your Local Authority Trading Standards Department or Citizen’s Advice Bureau.

• We do not guarantee that our web site will be compatible with your PC, and we accept no liability for any corruption or loss of data held on Your PC, or any liability for any other loss or damage of any kind caused to your PC resulting from the use of our web site.

Contact Us

If you need to contact us please use the link on the website, alternatively, you can phone us on (01388) 818441 or write to us at 4Pets-Store, 8 Keswick Drive, Spennymoor, County Durham. DL16 6EQ